FAQ

How long will it take to receive my order?Delivery times vary depending on your location and shipping method chosen. Typically, orders outside of Singapore will arrive within 2-4 weeks from the date of purchase. We will send you a tracking number once your order is shipped, so you can track your package and get an estimated delivery date.
Can I cancel or modify my order after it’s been placed?Unfortunately, we are not able to cancel or modify orders once they have been placed. Please review your order carefully before submitting it to avoid any errors or issues.
What is your return policy?We do not accept returns or offer refunds at this time. Please carefully review your order before submitting it to ensure that you are satisfied with your purchase
Do you offer international shipping?Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on your location. Shipping fees will be shown on checkout.
How do I track my order?We will send you a tracking number via email once your order has been shipped. You can use this tracking number to track your package and get an estimated delivery date.
What payment methods do you accept?We accept all major credit cards.
How can I contact you?You may drop an email to us at hello@thesquarec.com